The National Disability Strategy requires all National Disability Services (NDIS) financial assistance providers to register with an approved provider. This allows eligible providers to apply for financial support from the Department of Social Services for various activities, including conducting risk assessments and providing tailored support. Registered NDIS plan management services companies are responsible for managing the portfolio of financial assistance and ensuring that it is correctly allocated. To become a registered plan provider, you need to be an Australian resident or have your business legally registered in Australia. In addition, you need to demonstrate that your business can generate at least one full-time contract for at least six months or more each year.
Once an NDIS plan management provider has been registered, it becomes their responsibility to ensure that the full funding amount is released. When this happens, each provider will become subject to a payment review process, where they will be notified of their upcoming eligibility for funding. After the funding is released, registered providers must apply for either a complete or restricted payment. Some providers will submit both, while others will only submit one.
The restricted payment occurs when the NDIS plan management company receives an application requesting an extra payment. Once the request is received, the provider will process it according to the rules laid out by the company’s contract with the Department of Social Services. The process for obtaining the payment involved a set number of steps. Firstly, all outstanding bills that have been overdue for thirty days or more are sent to the customer’s lender. They will be required to respond positively to the request. Otherwise, additional charges will apply.
If the customer does not respond positively, the next step will be to contact the customer directly. A repayment plan will be discussed between the two parties. In most cases, the monthly statements will be sent automatically, but if this is not possible, a paper schedule detailing the due dates will be sent to the service providers. The schedule will detail how much money will be available to the provider to pay their outstanding invoices. It will also detail how long it will take for the money to reach their accounts. Most NDIS plan service providers will provide their customers with an estimate of the time and cost involved in contacting their creditors and instituting a repayment plan.